Terms and conditions
ARTICLE 1 – SCOPE OF APPLICATION
These general terms and conditions of sale apply, without restriction or reservation, to all products offered for sale on this Site. Consequently, the fact for an individual or legal entity (hereinafter the "Client") to place an order on the Site constitutes full and complete acceptance of the GTC.
The GTC will remain in force until a new version is posted online. Therefore, before confirming any order, the Client must review and validate the GTC.
SDG Distribution reserves the right to adapt or modify the GTC at any time. In case of modification, the GTC in force at the time the order is registered will apply to each order.
ARTICLE 2 – CLIENT ACCOUNT
Opening a Client account and using the Site are free of charge (except for potential connection costs, which depend on the electronic communication operator), with no purchase obligation. Only the purchase of products requires payment by the Client.
Access to the Site by Clients is reserved for strictly personal use. When using the Site, the Client declares they are acting in a private capacity.
In addition to accepting the GTC, purchasing on the Site is subject to the opening of a Client account. The Client must provide identification data for this purpose. When opening this account and during each order, the Client undertakes to provide only accurate, complete information that corresponds to their identity. The Client must keep this information up to date and will be solely responsible in the event of an error in the order or delivery due to incorrect information.
To purchase on the Site, the Client must use the confidential username and password created when opening their account. The Client agrees to keep them secret and not to disclose them to any third party. The Client will be solely responsible for access to their account through their username and password, unless proof of fraudulent use can be shown to not be their fault.
In the event of loss, theft, or fraudulent use of their username and/or password, the Client agrees to immediately notify SDG Distribution's customer service using the contact form: https://carver.sdg-distribution.com/contact/
ARTICLE 3 – INTELLECTUAL PROPERTY
The Site, its content, and all its elements are creations for which Carver Skateboards holds all intellectual property rights and/or exploitation rights, particularly under copyright, database rights, trademark rights, and design rights.
The Site, along with the software, databases, texts, information, analyses, images, photographs, graphics, logos, sounds, or any other data present on the Site, remain the exclusive property of Carver Skateboards or, where applicable, their respective owners with whom Carver Skateboards has agreements.
The Client has the right to view the data and information on the Site online and may print or save them for strictly personal use, such as for a purchase or purchase planning.
Any other use of the Site, especially for commercial purposes, is prohibited. The Client is notably prohibited from reproducing and/or representing for any non-private use, selling, distributing, broadcasting, translating, adapting, disseminating, or communicating in any form any element, information, or data from the Site.
Furthermore, the Client is prohibited from introducing, by any means, any data that might modify or harm the content or presentation of the Site. Any hyperlink to the Site must be expressly authorized by Carver Skateboards in advance. Additionally, any hyperlink, even expressly authorized by Carver Skateboards, must be removed upon the first request by Carver Skateboards.
ARTICLE 4 – PRICES
For deliveries of CARVER products made in mainland European Union territory, the prices displayed on the Site are expressed in Euros by default, inclusive of all taxes.
For deliveries outside the mainland European Union territory, prices are expressed by default in Euros, excluding any potential taxes. The Client agrees to pay, if necessary, any taxes required by the country of delivery, particularly value-added tax and any potential customs duties. These duties may be requested by the carrier. Carver Skateboards cannot be held responsible if the Client fails to pay these taxes and duties.
The prices are broken down as follows.
Product prices: These prices may be changed at any time by Carver Skateboards. However, in the event of modification, the applicable price will be the one in force at the time the order is registered. The prices displayed on the Site do not include delivery charges unless stated otherwise.
Discount vouchers: Purchase vouchers, discounts, promotional codes, and loyalty checks issued by Carver Skateboards are not cumulative and are applicable only to Carver products.
Delivery fees: Delivery fees depend on the products and the delivery method chosen by the Client among the delivery methods offered by Carver Skateboards. These fees are indicated during the delivery method selection process and can be viewed at any time in the "My Orders" section of the Site and in the general terms and conditions of sale.
The total amount (product price and delivery charges) indicated in the order confirmation by Carver Skateboards is the total amount payable by the Client.
ARTICLE 5 – ORDERS
Any order validated by the Client constitutes an irrevocable acceptance of the sales contract, which can only be contested within the limits provided by the general terms and conditions of sale.
The two-step ordering process (by "double-click"), associated with the authentication process, constitutes validation of the sales contract.
Carver Skateboards will acknowledge receipt of the order by sending a confirmation email to the Client.
The Client can view information related to the order in the "My Orders" section of their client account. Carver Skateboards reserves the right to cancel any order from a Client with whom there is a dispute.
The information provided by the Client when placing the order is binding. In the event of an error in this information, especially regarding the email address or the recipient's contact details, Carver Skateboards cannot be held responsible for the inability to deliver the product. Any delivery made to the address provided by the Client will be considered final.
If a re-shipment is necessary due to missing information and/or an error by the Client, the costs incurred for this re-shipment will be charged to the Client.
In case of product unavailability, the Client will be informed by email, and the order for that specific product will be automatically canceled. The rest of the order remains firm and definitive. If the payment for this product has already been debited from the Client's account, a refund will be issued. Otherwise, the price for the unavailable product will not be debited.
ARTICLE 6 – PAYMENT OF PRICE
6.1 – Payment Methods
Payment is made online by the Client during the order process. For all products, payment can be made:
- by credit card online (Visa, Mastercard, American Express, Bancontact),
- in several installments using the Oney reserve system (cf. article 14),
- by PayPal.
For each order, the payment will be processed by Carver Skateboards: upon order confirmation, for the price of the products ordered and the delivery charges.
The order validated by the Client will only be considered effective once the payment has been received by Carver Skateboards.
If Carver Skateboards' liability is sought for damages related to an error concerning the amounts debited, Carver Skateboards may be exempt from all or part of its liability by proving that the error is attributable either to the consumer, an unforeseeable and unavoidable act of a third party, or a force majeure event.
6.2 – Payment Security
Payments made on the Site are entirely secure. The bank details (card number and expiration date) provided by the Client are never transmitted.
Thanks to the technical features of the encryption software used on the Site, the Client's bank details cannot be intercepted by third parties. By providing their bank details, the Client accepts in advance and without condition that Carver Skateboards may carry out the secure transaction. The Client therefore authorizes their bank to debit their account in view of the statements sent by Carver Skateboards, even in the absence of signed invoices from the cardholder. The authorization to debit the Client's account is always given for the amount of the products purchased, as invoiced by Carver Skateboards.
6.3 – Fraud Control
CARVER Skateboards checks certain orders and may ask the Client for any necessary documents to release their order.
ARTICLE 7 – DELIVERY
Article 7.1 – Delivery Times and Methods
After confirming the order, the products ordered will be handed over to the carrier chosen by the Client, subject to their availability, and unless otherwise indicated to the Client during the order process, within a maximum of twenty-four (24) working hours.
The Client will be informed by email each time the products are handed over to the carrier. For Carver Skateboards products, the delivery tracking is available in the Client account.
If the Client wishes to have multiple delivery locations, they must place several orders, with delivery fees applied to each order.
For deliveries within mainland France, the carrier commits to delivering the order to the address provided by the Client within 24 to 72 working hours. In case of absence, the Client will usually be notified by mail, email, or SMS, depending on the chosen carrier.
In case of delivery delay beyond the time initially agreed, the Client must contact CARVER's Customer Service via their client account, by mail, or by phone to request that the delivery be made within an additional reasonable time.
If delivery is still not completed within this additional time, the Client may request the cancellation of their order from CARVER's Customer Service via their client account, by mail, or by phone. The order will be considered canceled upon receipt of this request. In such cases, the Client will be refunded the full amount within 14 days.
The entire CARVER team strives to ship each order on the same day or the following morning (working day). The company is not responsible for delivery failures or delays caused by the carrier.
ARTICLE 7.2 – Reception
Upon delivery, the Client must sign the delivery slip. This slip serves as proof of receipt of the order. Delivery is made to the threshold of the shops for street-level stores or to the ground floor for buildings, offices, houses, or other establishments.
It is the responsibility of the person receiving the order to note on the delivery slip any relevant, detailed, and precise reservations.
In case of apparent defects, the Client is entitled to a return under the conditions provided below.
In case of an anomaly, the Client must inform Carver's Customer Service as soon as possible. The Client retains their right to request the application of legal warranties.
ARTICLE 7.3 – Returns and Exchanges for Non-Conformity or Defectiveness of Products
The Client benefits from legal guarantees of conformity and hidden defects, in accordance with the applicable legal provisions referred to in the article on Responsibilities - Warranties.
In the event the Client refuses a delivery due to an error in the delivery content, non-conformity, or defectiveness of the products ordered, they must immediately contact CARVER's Customer Service by phone or email to determine the applicable return procedure, the return recipient, and the return address.
The Client is warned that "Point Relais" locations are exclusively intended to allow the Client to pick up their orders. These locations are not authorized to take returned items without Carver's express agreement. Thus, the Client cannot return items to a "Point Relais" unless they have received prior written consent from Carver Skateboards by email according to the indicated return procedure. If the Client does not follow the return procedure and takes items to a "Point Relais" without prior consent, the location has the right to refuse the return.
All returned items must be intact, with accessories and manuals, in their original packaging.
The Client has the legal period to request a credit note or a refund, in whole or in part, in accordance with the provisions of Article L.217-10 of the French Consumer Code. The consumer has two years from the date of delivery of the goods to act.
The consumer may choose between repair or replacement of the goods. As specified in Article L217-9 of the French Consumer Code, the seller may, however, choose another option if the selected one entails a clearly disproportionate cost compared to the other option.
The consumer is not required to prove the existence of a defect in conformity within six months of delivery. From March 18, 2016, this period will be extended to 24 months.
The legal guarantee of conformity applies independently of any commercial warranty that may have been taken out.
The consumer may choose to implement the warranty for hidden defects of the sold goods.
In such cases, they may choose between canceling the sale or receiving a price reduction in accordance with Article 1644 of the Civil Code.
ARTICLE 8 – TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
The transfer of ownership of the products to the Client will only take place upon delivery of said products.
ARTICLE 9 – RIGHT OF WITHDRAWAL
9.1 In accordance with Article L.221-18 of the Consumer Code, the Client has a period of fourteen days from the receipt of the order to exercise their right of withdrawal, without having to justify their decision or incur other costs than those provided for in Articles L. 221-23 to L. 221-25.
9.2 The exercise of the right of withdrawal must be made to Carver for CARVER products.
To ensure the proper processing of the request, it is recommended that the Client inform Carver Skateboards within the deadline and follow the detailed return procedure. To know the procedure, please contact CARVER's customer service by email or phone.
9.3 The product must be returned by post, preferably with delivery against signature, to the address indicated in the withdrawal form attached to the GTC.
It must be sent to this address within fourteen (14) days from the date of sending the withdrawal notice. The return costs will be borne exclusively by the Client. Carver Skateboards is not responsible for lost returns.
9.4 The product must arrive in perfect resale condition, without signs of use, unassembled, with its accessories, manuals, and original packaging. Compliance with this return will be checked and validated upon receipt.
9.5 Carver Skateboards will refund the amounts paid by the Client, free of charge, except for return costs.
In the case of a return of all Carver Skateboards products, the refund will include the price of the concerned products and the shipping fees (outbound).
In the case of a partial return of an order, the refund will include only the price of the concerned products, excluding the shipping fees (outbound).
The refund is due within a maximum of fourteen (14) days. However, the refund may be delayed until Carver Skateboards has recovered the goods or received proof of return shipment of the product.
9.6 If the Client exercises their right of withdrawal, and the price of the order is fully or partially covered by a credit granted to the Client, the credit contract will be terminated without penalty.
ARTICLE 10 – LIABILITY – WARRANTY
10.1 Carver Skateboards assumes responsibility toward the Client for the products sold, in accordance with the applicable regulations.
10.2 Carver Skateboards cannot be held liable for minor differences that may exist despite all precautions taken in representing the products.
10.3 In case of non-conformity, the Client may choose between repair or replacement of the product. As specified in Article L217-9 of the Consumer Code, the seller may, however, choose another option if the selected one entails a clearly disproportionate cost compared to the other option. If repair and replacement of the product are impossible, the Client may return the product and receive a full refund or keep the product and receive a partial refund in accordance with Article L.217-10 of the Consumer Code. The legal warranty of conformity applies independently of any commercial warranty that may be offered by the seller or manufacturer. The consumer has two years from the date of delivery of the goods to act in case of non-conformity.
10.4 In the event of hidden defects, Carver Skateboards is liable for defects that render the product unfit for its intended use, or that significantly diminish its usability to the point that the Client would not have purchased it or would have paid a lower price if they had known. In such cases, the Client may return the product for a full refund or keep it and receive a partial refund. The Client has two years from the discovery of the defect to act.
10.5 Carver Skateboards cannot be held responsible for non-compliance with regulatory and legislative provisions in a country other than France. The Client is solely responsible for the choice of products, their storage, and their use.
10.6 Unless the manufacturer is identifiable, Carver Skateboards cannot be held liable for damages of any kind, whether material, immaterial, or physical, that could result from a malfunction or improper use of the products sold. The same applies to any modifications to products made by the manufacturer. A modified product and/or used in extreme conditions will not be replaced.
ARTICLE 11 – CONFIDENTIALITY – PROTECTION OF PERSONAL DATA
These GTC are subject to the provisions of European Regulation 2016/679 of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, as well as to the provisions of Law No. 78-17 of January 6, 1978, concerning information technology, files, and freedoms, and any other applicable regulations that supplement or replace them in the future.
Personal and identifying information concerning the Client is necessary for the management of their orders and the business relationships between Carver Skateboards and the Client. This information includes, for example, name, address, phone number, email address, banking information, and IP address. Without such information, Carver Skateboards would not be able to provide its services. This information may be transmitted to companies that contribute to these relationships, such as those responsible for processing, managing, and executing orders and payments. This data processing has been declared to the National Commission on Informatics and Liberties (CNIL), under number 1390007.
This information is retained for security purposes, in order to comply with legal and regulatory obligations. They may also be used by Carver Skateboards to send promotional offers, for statistical purposes, to prevent fraud, and to improve its systems and customer knowledge. With the Client's consent, these data may also be used for personalized services, including targeted advertisements. Based on the choices made when creating or consulting their account, the Client may receive offers from Carver Skateboards.
The Client may unsubscribe from CARVER newsletters at any time by clicking on the link included in all emails. The Client may also opt out of telemarketing. Information about this system is available on the website: www.bloctel.gouv.fr.
The Client can view and modify their personal data in their account.
The Client has the right to access, modify, oppose, port, restrict, and delete their personal data, as well as the right to define directives regarding the fate of their data in the event of death. These rights may be exercised by sending a letter to Carver Skateboards' customer service, along with proof of identity:
Carver Skateboards – Customer Service
114 rue des Vanniers
40150 Soorts-Hossegor - France
The Client also has the right to file a complaint with a supervisory authority.
ARTICLE 12 – COMPANY DETAILS
Carver Skateboards
114 rue des Vanniers
40150 Soorts-Hossegor, France (mainland)
ARTICLE 13 – DISPUTES AND APPLICABLE LAW – HANDLING CLAIMS – MEDIATION
All purchase transactions made via the Site are subject to French law.
Any complaint can be submitted through the contact forms available in the "contact" section, and the Client will receive a response as soon as possible.
In case of difficulties in applying the GTC, the Client has the option, before any mediation or legal action, to seek an amicable solution, notably with the help of a professional association in the field, a consumer association, the European Online Dispute Resolution service (https://ec.europa.eu/consumers/odr), or any other advisor of their choice. Failing an amicable solution, the Client may refer the matter free of charge to the CM2C Mediator (Centre for Mediation of Consumer Conciliators of Justice) at 14 rue Saint Jean – 75017 Paris, or see the website: https://cm2c.net/.
It is noted that, in general, and subject to the courts' discretion, compliance with the GTC's provisions relating to contractual warranties assumes that the Client honors their financial commitments to Carver Skateboards.
Any dispute that cannot be resolved amicably will fall under the jurisdiction of the courts where the Client resided at the time of the contract's conclusion or at the time of the harmful event.
ARTICLE 14 – 3-4 TIMES PAYMENT WITH ONEY BANK
Oney in France
Payment for your order in 3 or 4 installments without fees by credit card, for purchases ranging from €80 to €6,000, with Oney Bank.
Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases between €80 and €6,000 in 3 or 4 installments without fees with your credit card.
Conditions: This offer is reserved for individuals (adult natural persons) residing in France and holding a Visa or Mastercard credit card with a validity date that exceeds the duration of the chosen financing option. Cards with systematic authorization, such as Electron, Maestro, Nickel, etc., as well as e-cards, Indigo, and American Express cards, are not accepted.
Subscription Terms: After completing your order, simply click on the "3x 4x Oney credit card payment" button.
You will be redirected to Oney Bank's 3x 4x Oney web page displaying a detailed summary of your order and a personalized financing request, which you must then validate.
You will enter your personal information or, if you have a 3x 4x Oney account, log in using your 3x 4x Oney login credentials. You will review the general terms and conditions of the installment payment that you wish to subscribe to, which will be provided to you in PDF format so you can read, print, and save them before accepting. You will then notify your electronic acceptance by checking the corresponding box.
You acknowledge that the "double click" associated with the checkbox for reviewing the terms and conditions constitutes consent to contract and represents an irrevocable and unconditional acceptance of the product's general terms and conditions.
Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions made between you and Oney Bank.
If you request to benefit from a financing solution offered by Oney Bank, the information related to your order will be transmitted to Oney Bank, which will use it for the purpose of studying your request, granting, managing, and collecting credit.
Oney Bank reserves the right to accept or refuse your financing request for 3x 4x Oney. You have a 14-day withdrawal period to cancel your credit.
Operation: Payment in 3 or 4 installments without fees by credit card allows you to pay for your order placed on our online store as follows:
- An initial down payment, debited on the day of order shipment confirmation, corresponding to one-third or one-quarter of the order amount;
- Two or three monthly payments, each corresponding to one-third or one-quarter of the order amount, debited 30 and 60 days after for the 3-installment option, and 30, 60, and 90 days after for the 4-installment option.
Payment in 3 installments: From €80 to €6,000
Example: For a purchase of €150, down payment of €50, then 2 monthly payments of €50. Credit over 2 months at a fixed APR of 0%. Cost of financing: €0.
Payment in 4 installments: From €80 to €6,000
Example: For a purchase of €400, down payment of €100, then 3 monthly payments of €100. Credit over 3 months at a fixed APR of 0%. Cost of financing: €0.
Oney Bank – SA with a capital of €51,286,585 – Registered office: 34 avenue de Flandre 59170 CROIX – RCS Lille Métropole 546 380 197 – Orias number: 07 023 261 – www.orias.fr – Correspondence: CS 60006 – 59895 Lille Cedex 9 – www.oney.fr
Oney in Belgium
The Oney Solution is a credit offer with no interest, repayable within two months, with monthly fees of less than €4.69 (amount subject to annual indexation imposed by Article VII.3, §2, 3° of the Economic Code (hereinafter "CDE"), based on the consumer price index), to which the rules of Book VII of the CDE on consumer credit do not apply due to its duration and the negligible associated fees.
Solution reserved for individuals and valid for any purchase between €100 and €2,500. You have a 14-day withdrawal period to cancel your credit.
Subject to approval by: Oney Bank – Société Anonyme with a capital of €50,741,215 – 40 avenue de Flandre 59170 CROIX – Registered with the Lille Métropole Trade and Companies Register under number 546 380 197. Oney Bank is authorized as a credit institution by the Prudential Control Authority (ACPR), 61 rue Taitbout 75436 Paris Cedex 09, and is subject to its supervision. The list of approved credit institutions can be viewed on the website www.regafi.fr, published by the ACPR.
Oney Bank operates in Belgium from France under the regime of the freedom to provide services. Oney Bank does not exercise a regulated profession in Belgium given the nature of the services it offers (credit exempted from the application of the provisions of Book VII of the Economic Code).